Although Hurricane Sandy’s expected arrival on the eastern seaboard is still several days away, we’re urging our customers to make preparations now to stay safe during the storm.
According to the latest weather forecasts, the storm could cause widespread damage resulting inpower outages lasting several days. Thank you in advance for your patience and understanding as we work safely to restore power if you are affected by outages.
We are making every preparation to restore power after the storm, including bringing in about 1,500 line crews, assessors and tree trimmers from other states to help respond to storm damage – tripling our physical workforce. However, it’s also important for you to make a plan now to deal with situations that might affect you, your family, friends and neighbors.
Please take this storm seriously. Stock up on food and water and think about how to stay warm if the power goes out. Here are some steps you can take to be ready before the storm hits:
- Take a few minutes to assemble supplies you would need in the event of an outage lasting more than a few hours. Visit our Outage Center for storm preparation tips.
- Customers who are elderly, have small children or have special personal needsshould plan the actions they would take in the event of an extended outage.
- Stay connected to PPL Electric Utilities.
- Bookmark our Outage Center home page.
- Sign up for PPL Alerts, a free service that allows customers to receive important information about power outages by phone, text or email.
- Follow us on Facebook and Twitter for latest storm updates.
- Stay safe during the storm. Assume any downed wire is live, stay away from it and report it to 1-800-DIAL-PPL (1-800-342-5775). Use flashlights instead of candles, and do not run a generator indoors.
Since the busy storm season of 2011, we’ve made numerous storm response improvements, including increasing phone lines for customer service and expanding emergency call capacity to better handle high volumes of customer calls during major storms.
Customers experiencing outages are asked to report them through the online Outage Center or at 1-800-DIAL-PPL (1-800-342-5775). When prompted, customers reporting by phone should press 1 for “Power Problem.” The Outage Center also is available on smart phones or other mobile devices.
Thank you again in advance for your patience and understanding.
Sincerely,
Dave Bonenberger
Vice President - Distribution Operations
PPL Electric Utilities
